WE ANSWER

Whether you're looking for information about our services or subscriptions, Here you'll find all the information you need to make the most of your experience with us.

General information about the club

What are your opening hours?

Monday to Friday 7am to 10pm and Saturday and Sunday 8am to 8pm

Where is the club located and how do I get there?

4 rue sacha guitry, 06000 Nice, bus or tram Masséna

Is the club accessible to people with reduced mobility?

Yes

What specific services are included in my subscription?

Towels, shower gel, hairdryer, straighteners, deodorant, make-up remover, detox tea in the relaxation room, connected bracelet, Flexx application, personalised assessment

Subscriptions and registrations

What documents do I need to register?

Bank details required, means of payment for entrance fees and 1st month's pro rata or full year if annual payment is required

What methods of payment are accepted?

Bank transfer, credit card and cash

When will my direct debits be taken?

3 of the month

Do you offer sponsorship? If so, what are the benefits for me and my sponsored friends?

Yes, the sponsor and the sponsored child can choose between 1 hour of free coaching or 2 day passes to be given away each day.

How can I change my subscription type?

You can only change from a classic season ticket to an aquatic season ticket

Can I temporarily suspend my subscription? If so, how?

Yes, there are two possible situations; the first is for a medical reason, on presentation of a medical certificate supplied by the doctor with the exact dates of the cessation, or the freedom option at €25 per month (12-month commitment), 1 to 4 months' suspension.

How can I cancel my subscription?

By registered letter, and the only reason accepted is a change of commune.

Equipment access and management

What should I do if I lose my access bracelet?

Buy one at reception for €5

Are towels provided? Is there an additional cost?

2 provided free of charge per session

Do I need to bring my own equipment for certain activities?

All equipment is on loan but you can bring your own.

Is the equipment accessible at all times or only during lessons?

Yes, except when there are group courses, which are their priority.

Is there a locker or space for my personal belongings?

Locker available with wristband, private locker available at €25 per month

Courses and activities

What types of group classes are available?

We offer a wide range of group classes with the following objectives: cardio training, well-being/mobility, endurance, aquatic classes, muscle strengthening. The schedule of group classes can be found directly on the website by following this link ...

Do I need to book to take part in a group lesson?

Yes, via the flexx application or directly at reception

Can I request personalised coaching?

Yes, the rate is €85/hour, with the option of packs of 10 (€750) or 20 (€1,400).

Personalised duo or trio coaching is also available at €125 and €165 per hour respectively.

Coworking

Do I need to reserve a space or is it freely available?

There is free access without reservation or a private co-working space at €500 excluding VAT per month with a 12-month commitment.

Are there specific areas for making calls or organising meetings?

Yes, there is a soundproof booth for making calls and a meeting room with a giant screen and everything you need to make video calls.

Can I invite a colleague to work in the coworking space?

No, the coworking area is reserved for coworking members. However, your colleague can sit in the restaurant area on the first floor if he or she is a Flexx member or has a Day Pass.

Practitioners and well-being

How can I make an appointment with a practitioner?

Directly with the advisers at reception in person or by telephone.

Are wellness services included in my subscription or billed separately?

The swimming pool, sauna and hammam are included in the subscription. For practitioners, the 1st assessment is free, but any follow-up will be at your expense.

Support and assistance

How do I contact Customer Service if I have a problem?

By telephone 04 12 05 73 50 or by e-mail: accueil@flexx-club.fr

What should I do if I lose a personal item in the club?

You should report it to reception, and if we have found it you can pick it up at the lost property. However, Flexx is not responsible for items lost in the club.

Do you offer an application to manage my bookings and track my subscription?

Yes, the Flexx application is easy to access and use. It allows you to book group classes and even track your progress throughout your time with us.

Boutique Flexx

What products can I find in your shop?

Swimwear, water bottles, proteins, food supplements, towels, Polar, boxing gloves, sportswear, etc.

Catering area

What does your catering area offer (snacks, dishes, drinks)?

Brunch, pasta, burgers, hot and cold drinks, smoothies, milkshakes, etc.

What are the opening times for the restaurant?

8 a.m. to 6 p.m.

Can I access it without being a club member?

Yes, there's a dining room for the public and an area inside Flexx reserved for members.

Various

Do you organise one-off events or workshops (sports or well-being)?

Yes, we offer Team Building activities and soon even MasterClasses to help you achieve specific goals, such as running a marathon or practising handstand.

Can I invite a friend or family member to discover the club?

Yes, of course, you get 3 free passes when you sign up. Once you've used the 3 free passes, you'll need to pay €50 during the week or €65 at weekends to gain access to the club from time to time.